FitnessLM Support

Get help with FitnessLM by email.

Last updated: September 9, 2026

Email: support@fitnesslm.app
Typical response time: within 3 business days.

Before you write

Data not syncing between devices? Open Settings → Storage & Sync in the app. Both devices must be signed into the same iCloud account with iCloud Drive on.
On-device AI won't load? Open AI Provider Settings to check this iPhone’s eligibility and model-download requirements. Some devices require an explicit local-AI beta opt-in. Keep the app open while local Coach work runs. Coach supports text; photo analysis is not available in this version. You can alternatively configure an external AI provider; provider access and an API key may be required.
Social account on hold? Email us with the subject "Social appeal" and the username involved.
Delete your account? Use Settings → Account → Delete Account. The app deletes the server account first, then resets local app data, credentials and preferences. If server deletion fails, your local data is preserved. If you see “Local Wipe Incomplete,” use Settings → Export Data → Reset This Device Only to finish. Email support if an error persists or shared content remains.
Scrolling feels choppy? Tell us which screen, whether Coach was processing, and whether the phone felt hot. A short recording can help; hide private information first.
Which profile fields are optional? Nickname, height, weight and exercise restrictions are optional. Age is required; the public release is for adults 18 and older. Earlier TestFlight builds supported ages 13 and older. Body-fat entry has been removed.
Control workout sharing? Open Social settings to review Auto-Share destinations and the separate Sync top lifts control.
Report content or a user? Use the in-app report or block controls, or email support with the subject “Safety report” and the relevant username or content details.

If data appears missing, contact support before deleting or reinstalling the app. Do not reset your only copy of workout history to troubleshoot.

Storage and changing phones

Starting with version 1.0.0 build 142, selected workout, program and progression information syncs through your iCloud account. Profile details, body measurements, exercise restrictions, Fuel, notes, photos and Coach history stay on this iPhone. Build 142 restores generic labels and omits RPE. Starting with build 143, workout names, program-day names, custom exercise names and RPE sync too. Names sync as entered, including any personal information in them. Older details can only be recovered if they remain available in iCloud. Social and external AI have separate sharing paths. A setup or ready status does not prove an upload or restore has finished.

Keep the original installation until you have checked workout history on the new device and preserved local information you need. Deleting the app can permanently remove that information. The app marks its Library, including records and preferences, for backup exclusion, so do not rely on a backup or phone transfer. Quick Start and other transfer routes have not all been verified. Re-enter your age and exercise restrictions before using Coach after a fresh install. JSON export is available, but this version cannot import it in-app.

Which reset should I use?

Reset This Device Only works offline, clears this device and pauses workout sync. Your online account, shared posts and existing cloud copies remain. Reset Synced Workout History additionally deletes shared workout posts and queues deletion of the new iCloud workout history. It needs an iCloud connection; local completion does not confirm remote deletion. Neither removes old-container copies written by earlier builds. Delete Account removes the server account first, then uses the device-only reset.

Older versions may have saved additional information in iCloud. This update does not automatically erase those copies, and an older installation may continue syncing them. Contact support before attempting to remove old cloud history.

Include in your message

iPhone model and iOS version
App version (Settings → bottom of the screen)
What you expected and what happened
For AI problems: local or external provider, and the error shown

Do not email API keys, passwords or a full data export. Share only the details needed to describe the problem.